Refusing Delivery (Return to Sender)

Refusing Delivery (Return to Sender)

Planning to refuse a package delivery? Please let us know in advance!

If you decide not to accept a package:
  1. Contact our customer service team before refusing the delivery
  2. This notification allows us to track your return more efficiently
  3. We'll process your refund faster once we're aware of the returned package

For Domestic Shipments:

Refused deliveries are processed like standard returns according to our return policy.

For International Shipments:

DO NOT refuse international deliveries — this can lead to shipping complications, customs issues, and potential loss of your package. Instead, please contact our customer service team for specific return instructions for international orders.

Important Note: When tracking your order delivery timeline, remember that shipping time begins after your order has been processed and shipped. All orders typically take 1-2 business days to process before shipping.

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