Item Missing from Your Order?
Don't worry — we're here to help! If you believe something is missing from your delivery, please follow these simple steps:
- Check for multiple packages — Many orders ship in separate packages that may arrive on different days. Verify all packages have been delivered by checking your tracking information.
- Inspect packaging thoroughly — Some smaller items (like findings or small components) might be tucked inside packing materials or in small bags within your package.
- Contact us promptly — If after careful checking you still can't locate your item, please contact our customer service team within 7 days of delivery.
Important Note: Your shipping timeframe begins after your order has been processed and shipped, not when you place the order. Remember that all orders typically take 1-2 business days to process before shipping out.
We'll work with you to resolve any missing item issues as quickly as possible!
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