Cross-Shipping

Cross-Shipping

For quality control purposes, we don't currently offer cross-shipping options (sending a replacement before receiving your return).

Our standard process:

  1. Returns must be received and inspected at our facility first
  2. Once inspection is complete, replacement items can be shipped

Need your replacement quickly?

If timing is critical, we recommend this faster alternative:
  1. Return your eligible item for a refund through our standard return process
  2. Place a new order immediately for the replacement item
This approach ensures you'll receive your new item as quickly as possible without waiting for the return processing timeframe.

    • Related Articles

    • Returning Consumable Items

      Special care is required when returning consumable products such as solutions, cleaning products, chemicals, buffing compounds, and similar items. Return Process for Consumables: Contact our customer service team directly to initiate your return Only ...

    • Returns

      Returning items is easy! Not completely in love with your purchase? No worries! We offer a generous 365-day return policy for any reason. Here's how our return process works: Returns within 45 days of delivery — You'll receive a full refund to your ...

    • Refusing Delivery (Return to Sender)

      Planning to refuse a package delivery? Please let us know in advance! If you decide not to accept a package: Contact our customer service team before refusing the delivery This notification allows us to track your return more efficiently We'll ...

    • Exchanging Items

      For simplicity and efficiency, we've designed our return process to focus on what works best for most customers: We provide replacements for the exact same item if you received something damaged or defective We don't process direct exchanges of one ...

    • Item Missing from Your Order?

      Don't worry — we're here to help! If you believe something is missing from your delivery, please follow these simple steps: Check for multiple packages — Many orders ship in separate packages that may arrive on different days. Verify all packages ...