Cancelling an Order

Need to cancel your order? We understand plans change!

Here's how to request a cancellation

We'll do our best to process your cancellation request if the order hasn't entered our shipping process yet.

Once an order is cancelled, it cannot be reinstated
The items and pricing in your cancelled order won't be reserved for you if you change your mind
Orders that have reached the packaging stage or have already shipped cannot be cancelled

For the best chance of successful cancellation, please submit your request as soon as possible after placing your order.

Related Articles
Order Verification
Your security matters to us! Order verification is one of the important ways we protect both you and our business from unauthorized transactions. How Our Verification Works We check with your card-issuing bank to confirm your billing information ...
Order Processing Time
Before your jewelry supplies begin their journey to you: Our team carefully prepares and packages most orders within 1-2 business days You'll receive an email with tracking information as soon as your order ships Your package will then be delivered ...
Editing an Order
We recommend double-checking your order details carefully before completing checkout, including: Billing information Shipping address Item selection and quantities Need to make a change after placing your order? Contact our customer service team as ...
Order Status & History
Wondering where your order is? We've got you covered! Most orders are processed within 1-3 business days, and we'll email your tracking information as soon as your package ships. To check your order status anytime: Click "Log In" in the website ...
How to Order
Shopping with us is easy! Browse and buy from our online store whenever it works for you — our secure checkout is open 24/7. No need to create an account or meet a minimum purchase amount — just add your favorites to cart and check out. We typically ...