Editing an Order

Editing an Order

We recommend double-checking your order details carefully before completing checkout, including:
  1. Billing information
  2. Shipping address
  3. Item selection and quantities
Need to make a change after placing your order?
  1. Contact our customer service team as soon as possible for assistance
  2. We'll do our best to accommodate your request if the order hasn't shipped yet
Important: Once your package is in transit, address corrections may be possible by contacting us, but cannot be guaranteed. If a shipping address correction cannot be completed, your package will be delivered to the original address provided during checkout.
The sooner you let us know about needed changes, the more likely we can help!
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